At United Umrah, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our Umrah services.   

Information We Collect

We may collect the following personal information from you:

• Personal Information: Name, address, phone number, email address, date of birth, passport information, and emergency contact information.
• Payment Information: Credit card or debit card details, billing address.
• Travel Preferences: Preferred travel dates, accommodation choices, and dietary restrictions.
• Health Information: Medical conditions or special needs.

How We Collect Information

We collect information through various methods, including:

• Directly from You: When you provide information through our website, mobile app, or by contacting our customer service.   
   
• Automatically Collected Information: Through the use of cookies and similar technologies, we collect information about your device, browser, and usage patterns.

How We Use Your Information

We use your personal information for the following purposes:

• Processing Your Umrah Booking: To process your Umrah booking, including making flight and accommodation arrangements.
• Providing Customer Support: To respond to your inquiries and resolve any issues you may have.
• Improving Our Services: To analyze your usage patterns and feedback to enhance our services.
• Marketing and Promotions: To send you promotional offers and updates about our services.
• Compliance with Legal Obligations: To comply with applicable laws and regulations.

Sharing Your Information

We may share your personal information with third-party service providers who assist us in providing our services, such as:   

• Airlines: To book your flights.
• Hotels: To book your accommodation.
• Visa Processing Services: To process your visa applications.
• Transportation Providers: To arrange ground transportation.

We may also share your information with law enforcement agencies or government authorities if required by law or to protect our rights.   

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:   

• Encryption: We use encryption technology to protect sensitive information.   
   
• Secure Data Storage: We store your information on secure servers with restricted access.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We train our employees on data protection best practices.

Your Rights

You have certain rights regarding your personal information, including:

• Access: The right to access your personal information.
• Correction: The right to correct inaccurate or incomplete information.
• Erasure: The right to request the deletion of your personal information.
• Restriction: The right to restrict the processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.   
   
• Objection: The right to object to the processing of your personal information.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:   

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to review this Privacy Policy periodically.   

Your Consent

By using our Umrah services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.   

Additional Considerations for Umrah Privacy

• Sensitive Personal Information: We may collect sensitive personal information, such as health information, for specific purposes, such as visa applications or accommodation arrangements. We will handle this information with utmost care and confidentiality.
• Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.   
   
• Cross-Border Data Transfers: We may transfer your personal information to countries outside the European Economic Area (EEA) or other jurisdictions with different data protection laws. We will take appropriate measures to ensure the security and confidentiality of your information during such transfers.   
   
• Children’s Privacy: Our services are not intended for children. We do not knowingly collect personal information from children.   
   

We are committed to protecting your privacy and ensuring a secure and transparent Umrah experience.