Umrah Terms and Conditions
The following terms and conditions imply the pilgrims who are willing to be the customers of United Travel in order to perform Hajj or Umrah. Before signing the contract form you must go through the following booking conditions very carefully.
Requirements For Umrah Visa
- The validity for the passports is 6 months.
- There should be two blank pages in the Passports.
- 2 colored passport size photographs are required with a white background.
- The valid Meningitis ACWY certificate is also needed and its validity shouldn't exceed a time period of 3 years.
- Such passports that are Handwritten are not accepted.
- Such individuals who don’t possess British passport should have “INDEFINITE LEAVE TO REMAIN” endorsed in their passport.
- Such individuals who have EC passport needs to provide the proof of residency while applying for Umrah Visa.
For air holidays and flights, ATOL is a protection scheme that is managed by the Civil Aviation Authority “CAA”. ATOL is basically an Air Travel Organizers License that All travel firms and tour operators need to hold in the UK.
Your Desired Booking
You’ll be protected completely by ATOL when you’ll book your Umrah package with United Travel. If you want to verify our ATOL number then you can check on the ATOL website www.caa.co.uk/ATOL.
When you purchase an ATOL protected flight form us, you’ll get an ATOL certificate. You’ll be assured complete financial protection and if anything goes wrong you can contact us.
The supplier that is identified on your ATOL certificate will be responsible to provide you the services that are mentioned on the ATOL certificate. In some situations, if the supplier is not able to do anything because of insolvency then an alternative ATOL holder will provide you the services that you have purchased. In those circumstances, the alternative ATOL holder is going to fulfill the obligations that you agree to make any outstanding payment under your contract to that alternative ATOL holder. Additionally, you have to agree that in some situations it is not possible to appoint an alternative ATOL holder where you are eligible to claim as per the ATOL scheme (or your credit card issuer where it is applicable).
If the suppliers that are recognized on the ATOL certificate are not able to provide the services listed (or through another ATOL holder). You have to agree that in return for such kind of payment or incentives you assign absolutely to those Trustees that claims that you have or may occur related to the services of non-provision. It also includes the claims against us and your credit card issuer where it is applicable.
All holidays that our flight and flight-inclusive can be seen on our website www.united-travel.co.uk are protected financially by the ATOL 9194 (United Worldwide Travel Ltd). You will be supplied with an ATOL certificate. You should also check in order to ensure that what you have booked that are either hotel rooms or flights is listed on it. If you want to find more information related to booking or ATOL certificate you can visit website www.atol.org.uk/ATOLCertificate.
General Terms and Conditions
We reserve the right to hold your passport until Visa has been issued to you. Usually, it takes time closer to the departure date.
United-travel.co.uk doesn’t take any legal responsibility for the failure that occurs on your part. It could be related to booking, personal injury or death that occurs solely not because of our travel agents fault or suppliers. When it comes to international traveling through air, sea or railway, our responsibility will be restricted to provide you the appropriate intentional conventions. United-travel.co.uk is liable legally for your direct loss and it will be confined to the maximum of the total price of the products or services that for which a claim is going to be made (in case of injury or death). We will not take any responsibility for any indirect loss that is not linked to the contract or anything not related to our product and services.
Cancellation and Payments
Before 5 weeks of the departure date for Umrah, full payment should be made to the United Travel. If you fail to make complete payment then your booking may get canceled. Cancellation charges are mentioned below. You should inform us first if you want to cancel your booking. The notification for booking lead should also be confirmed via email because cancellation will take place only when it is received in writing. For any deductions, you will be responsible to recover the expenses of the company. The following charges will be implied.
Days before Departure after receiving notice off cancellation and Total cost of booking (%)
|More than 57days||£ 100 per person|
Ministry of Hajj and Umrah authorize to issue Hajj stickers to United Worldwide Travel Ltd. These stickers will enable us to get Umrah visa from the Saudi Embassy in the UK. So, we have to completely pay the accommodations for pilgrims across Madinah and Makkah.
If you have an independent travel insurance policy that you want to cancel for any particular reason, you should follow the following procedure that is laid down by the insurers.
Flight Cancellation or Cessation of Aircraft Operator/Airline
We cannot take responsibility for the delays that could be related due to weather, natural disaster or any other reason.
We make sure to provide you the correct information, Although we don’t guarantee it’s complete accuracy because the information could be from the third-party, so we hold the right to make any change in the information including these terms and conditions without any notice.
If any change or cancellation occurs due to the natural disasters, war, bomb blast or any other technical issues related to transportation or an incident that is not in control by the company shall not be held responsible.
All personal stuff including the baggage, medicines, laptops, mobile phones and any item in the customer's possession should be their own responsibility. The company will not be responsible if the customer fails to carry the passport, visa or other documents that are required for the journey.
You will be solely responsible for any illness, accident, or death as there is always a higher chance of it due to the presence of a large number of pilgrims that travels every year. You should consult your doctor before traveling for Umrah.
Local rules of Saudi Arabia implies on pilgrims for Health and Safety.
The company doesn’t make any warranties for flights and Umrah packages.